BOBCARD Limited Recruitment 2025

Organization Details

• Organization Name (English): BOBCARD Limited
• Organization Name (Hindi): बीओबीकार्ड लिमिटेड
• Website: https://www.bobcard.co.in

Job Designation

• Designation (English): Senior Vice President / Vice President - Customer Service & Operations
• Designation (Hindi): वरिष्ठ उपाध्यक्ष / उपाध्यक्ष - ग्राहक सेवा एवं संचालन

Job Location

• City: Mumbai
• State: Maharashtra
• Country: India
• Postal Code: Not mentioned
• Street Address: Not mentioned
• Transfer Policy: Candidate may be transferred anywhere in India or deputed to parent/subsidiary organizations.

Employment Details

• Employment Type: Full-time
• Base Salary: Not mentioned

Important Dates

Eligibility Criteria

• Minimum 16+ years of experience with Graduation qualification
• OR 10+ years of experience with full-time Post Graduate/Professional qualification
• Preferred Certifications: Customer Experience, Six Sigma, Digital Operations

Age Limit

Job Responsibilities

1. Take ownership in shaping and executing credit card business strategy aligned with organizational goals.
2. Develop and implement customer service strategy; define KPIs, drive NPS, and improve First Contact Resolution.
3. Lead call center operations (inbound/outbound), cross-sell VAS products, and manage multichannel engagement.
4. Manage end-to-end card operations: application processing, issuance, activation, reissuance, PIN, and fulfillment.
5. Ensure compliance, TAT, and quality metrics for card services and back-office functions.
6. Drive VKYC onboarding with high performance, compliance, and low drop-off rates.
7. Lead customer journey mapping, feedback loops, VOC programs, loyalty strategies, and activation initiatives.
8. Ensure risk, compliance, audit controls, fraud detection, and privacy adherence across operations.
9. Lead large cross-functional teams, manage stakeholders, vendors, and ensure SLA and cost optimization.

Required Skills

• End-to-end credit card operations and customer service management
• Leadership in VKYC, digital onboarding, and transformation
• Strong knowledge of regulatory and compliance frameworks in BFSI
• Strategic thinking with operational execution
• Excellent communication and interpersonal skills

Reservation Details

Application Fee

Selection Process

• Shortlisting of candidates
• Interview process
• Background verification including employment and compensation proof
• CIBIL check

Application Guidelines & Terms

• Only shortlisted candidates will be contacted for the selection procedure.
• Recruitment process may be modified or cancelled at any stage without assigning reasons.
• Candidates must not influence the recruitment process through political or external pressure.
• Modifications, if any, will be posted on the official website only.

Helpline / Contact Information

Official Links

• Official Website: https://www.bobcard.co.in
• Official Notification PDF: Download Notification