Recruitment Notification - NABFINS Limited
Position: Customer Service Officer (CSO) / Field Officer - Mallapally Region, Kerala
Organization Details
- Organization Name (English): NABFINS Limited (NABARD Financial Services Limited)
- Organization Name (Hindi): नैबफिन्स लिमिटेड (नाबार्ड फाइनेंशियल सर्विसेज लिमिटेड)
Designation
- English: Customer Service Officer (CSO) / Field Officer
- Hindi: ग्राहक सेवा अधिकारी (सीएसओ) / क्षेत्र अधिकारी
Job Details
| City | Mallapally region (field postings across Kerala) |
| State | Kerala |
| Country | India |
| Postal Code | Not specified |
| Street Address | Not specified (field-based role) |
| Base Salary | Not mentioned in the notification |
| Employment Type | Full-time, field-based staff role |
Important Dates
Last date to apply: 27 September 2025
Application Process
Interested candidates should send their updated resume to the following email addresses:
- rajkumar.ss@nabfins.org
- ani.aravind@nabfins.org
- thomas.paul@nabfins.org
- jackson.km@nabfins.org
Alternatively, candidates can also email their resume to the general HR email:
Eligibility Criteria
- Education: Minimum PUC/10+2 (Intermediate) completed.
- Languages: Proficient in Malayalam (local language) and English – reading, writing, and speaking.
- Licensing & Transport: Valid driving license and ownership of a two-wheeler mandatory.
- Experience: Freshers are eligible; 1–3 years of field experience with similar roles preferred.
- Other Skills: Strong customer interaction, loan disbursement, collection management, MIS reporting, and willingness to travel extensively.
Age Limit
Maximum Age: 33 years (as per latest notification update).
Reservation Details
No specific reservation or quota information was provided in the notification.
Application Fees
No application fee was mentioned in the notification.
Selection Process
The selection process was not explicitly detailed. However, it is likely to include shortlisting of candidates and an interview. Evaluation parameters include:
- Business growth (loan disbursement and recovery)
- Monitoring of Joint Liability Groups (JLGs)
- Compliance with loan processes and documentation
- Willingness and ability to travel extensively for field operations
Helpline & Contact Information
- Regional Contact Emails: rajkumar.ss@nabfins.org, ani.aravind@nabfins.org, thomas.paul@nabfins.org, jackson.km@nabfins.org
- General HR Email: careers@nabfins.org
- Phone Numbers: Not provided in the notification
Other Important Information
Reporting To: Branch Head
Job Purpose: Customer acquisition, portfolio growth, loan disbursement, and installment collection.
Major Challenges:
- Proper identification of clients and intermediaries
- Ensuring timely disbursal and recovery of loans
- Maintaining transparency with Joint Liability Groups (JLGs)
- Extensive travel within assigned field region
Performance Evaluation Metrics:
- Business growth including disbursement, recovery, and NPA control
- New business development and repeat loans
- Monitoring of JLGs and proactive initiatives in field operations
- Compliance with processes and quality documentation
Official Notification & Website
Official Notification Link: Click here to view the official notification
Official Website: https://www.nabfins.org
