NABFINS Limited (NABARD Financial Services Limited) Recruitment 2025

Organization Details

• Organization Name (English): NABFINS Limited
• Organization Name (Hindi): नैबफिन्स लिमिटेड
• Region: Varanasi Region
• State: Uttar Pradesh
• Country: India

Position Details

• Designation (English): Customer Service Officer (CSO) / Field Officer
• Designation (Hindi): ग्राहक सेवा अधिकारी (CSO) / फील्ड अधिकारी
• Employment Type: Not specified
• Base Salary: Not mentioned
• Location: Anywhere in Varanasi Region
• Last Date to Apply: 28-11-2025

Eligibility Criteria

• Minimum Qualification: PUC / 10+2 completed
• Experience Required: Freshers eligible; preference for 0–1 year field experience
• Driving Requirement: Valid two-wheeler driving license and ownership of a two-wheeler is mandatory
• Language Requirement: Must know local language + English
• Age Limit: Maximum 33 years
• Travel Requirement: Must be willing to travel extensively

Job Responsibilities

The Customer Service Officer plays a key field-level role in customer acquisition, portfolio growth, recovery, and compliance. Major responsibilities include:

• Identify new business locations and conduct village surveys.
• Source and onboard eligible customers as per NABFINS process.
• Meet monthly disbursement and collection targets.
• Ensure customer presence on scheduled disbursement dates.
• Collect loan installments and deposit funds on the same day.
• Update CMS entries for applications, disbursements, and collections.
• Follow up with overdue or default customers.
• Minimize dormancy in the loan portfolio.
• Assist branch management in administrative tasks.
• Participate in training and ensure customer awareness of NABFINS processes.
• Submit daily MIS and escalate deviations to BH/CSE/RM/HO.
• Ensure documentation quality and compliance with company policies.
• Provide mentoring to junior staff and follow best practices.
• Conduct regular field visits and maintain transparency with JLGs.

Major Challenges

• Accurate identification of customers and intermediaries.
• Ensuring quality appraisal and timely disbursal of credit services.
• Ensuring on-time loan recovery.
• Regular field visits to JLGs as per work plans.
• Maintaining transparency in JLG operations.
• Extensive travel across the region.

Application Process

Interested and eligible candidates must send their updated resume to the following email IDs:

• Varanasi Region Email 1: malay.mahato@nabfins.org
• Varanasi Region Email 2: nurselim.sk@nabfins.org
• General Careers Email: careers@nabfins.org

Selection Process

The official notification does not specify the selection process. No additional details are provided.

Application Fees

No application fee is mentioned in the notification.

Helpline or Contact Information

No helpline phone numbers are provided. Only the recruitment email IDs listed above are available for communication.

Official Links

• Official Notification Link: https://nabfins.org/Careers/jobProfile.php?id=1053
• Official Website: https://nabfins.org