Indian Overseas Bank Recruitment 2026: Engagement of Advisor – Customer Service on Contract Basis
Complete details regarding recruitment, eligibility parameters, compensation, contract tenure, registration schedules, and application guidelines for retired bank officers.
Organization Overview
Indian Overseas Bank (IOB), a premier Public Sector Bank with Headquarters in Chennai and a widespread geographical footprint spanning across India and abroad, has released an official recruitment advertisement. The bank is inviting online applications from eligible retired bank officers from Public Sector Banks (PSBs) for engagement as Advisor – Customer Service on a contract basis.
Job Designation & Category-wise Vacancies
The notification explicitly outlines the engagement of experienced retired banking professionals for a singular specialized position. Below are the designation titles and reservation breakdown:
| Designation (English) | Designation (Hindi) | Reservation / Category | Total Posts |
|---|---|---|---|
| Advisor – Customer Service | सलाहकार – ग्राहक सेवा | Unreserved (UR) | 01 |
Crucial Dates & Schedule
| Event / Activity | Scheduled Date |
|---|---|
| Opening Date for Online Registration of Applications | 29.09.2026 |
| Payment of Non-refundable Intimation Charges (Online Mode) | 29.09.2026 to 09.10.2026 |
| Last Date for Online Registration and Payment of Intimation Charges | 09.10.2026 |
| Tentative Date for Personal Interview for Shortlisted Candidates | To be displayed on the official website (www.iob.bank.in) |
Comprehensive Eligibility Criteria
Age Limit
The candidate must have a maximum age of Below 65 years as on the cut-off date of 01.09.2026.
Target Group / Who Can Apply
- Officials retired from bank services of Public Sector Banks (PSBs).
- The officer should have retired (including Voluntary Retirement Scheme - VRS) in the normal course or upon superannuation.
- Officers retired under Compulsory Retirement Scheme (CRS) or any disciplinary punishment are not eligible.
- No disciplinary or vigilance case should be pending against the retired officer at the point of application submission or during the period of empanelment.
Designation at Retirement
Candidate must have held the rank/designation of Scale IV (Chief Manager) at the time of retirement from the Public Sector Bank.
Educational Qualifications
Must possess Graduation or Post-Graduation from a recognized university or institution.
Mandatory Work Experience
- Minimum 20 years of experience in Public Sector Banks (PSBs).
- Must possess up-to-date knowledge of changes and regulatory guidelines in the banking sector specific to PSBs.
- Must possess wide exposure in the Customer Service Function either at the Central Office / Head Office or Regional Office / Zonal Office level.
Roles, Responsibilities & Nature of Work
The selected Advisor – Customer Service will be assigned key oversight and enhancement duties relating to the bank's grievance systems and regulatory touchpoints:
- Grievance Redressal Oversight: Review and have oversight of the grievance redressal system, recommend improvements to reduce complaints, optimize turnaround times (TAT), review the quality of customer service, and ensure proper disposals in a time-bound manner, while ensuring the Bank’s position on Grievance Redressal is continuously improved.
- Regulatory Compliance Monitoring: Ensure and monitor overall regulatory compliance related to customer service standards.
- Government & Institutional Compliance Platforms: Assist in the direct compliance of regulatory and statutory requirements like EASE, NextGen CPGRAMS, and INGRAMS.
- Center of Excellence Operations: Assist in the effective functioning of the Customer Experience Center of Excellence (CxCoE) and user feedback mechanisms.
Remuneration, Contract Duration & Termination Rules
Rs. 50,000/- per month
Relevant Tax Deducted at Source (TDS) will be deducted as per applicable tax rules.
The term of office for the post shall be for a period of 03 years, subject to performance review on an annual basis.
The performance review shall include, but is not limited to, continuous evaluation as decided by the Bank.
The contract / engagement can be terminated at one month notice on either side or salary and allowances in lieu thereof.
Intimation Charges / Application Fee Structure
Candidates intending to apply must remit the mandatory charges as outlined below:
| Charge Type | Amount | Payment Window | Accepted Modes |
|---|---|---|---|
| Intimation Charges (Non-Refundable) | Rs. 1,000/- (inclusive of GST) | 29.09.2026 to 09.10.2026 (both dates inclusive) | Online Mode Only (Internet Banking / Credit Card) |
Crucial Fee Guidelines:
- Bank transaction charges for online payment of intimation charges through the internet banking payment facility of any bank (other than IOB) or credit card will have to be borne entirely by the candidate.
- Candidates should note that intimation charges once deposited shall neither be refunded nor be adjusted against any other engagement process.
Step-by-Step Application & Selection Procedure
Application Submission Steps
- Visit the official portal of Indian Overseas Bank (www.iob.bank.in).
- Thoroughly read the official web advertisement to confirm eligibility criteria for the post.
- Proceed to register the online application form within the active registration dates (29.09.2026 to 09.10.2026).
- Pay the non-refundable intimation charge of Rs. 1,000/- online using Internet Banking or Credit Card.
- Submit the application and retain a copy of the payment acknowledgment and registration details for future reference.
Selection Methodology
The selection procedure comprises:
- Scrutiny and shortlisting of registered applicants based on the defined eligibility parameters.
- Conducting a Personal Interview for the shortlisted candidates.
The tentative date and detailed schedule for the Personal Interview will be uploaded directly on the bank's official portal (www.iob.bank.in).
Job Location, Postal & Contact Details
| Street Address | Central Office, 763, Anna Salai |
|---|---|
| City | Chennai |
| State | Tamil Nadu |
| Country | India |
| Postal Code | 600002 |
| Contact Information / Enquiries | Candidates are advised to regularly monitor the bank's official portal at www.iob.bank.in for updates, candidate lists, and schedule notifications. |
Official Links
- Official Website Indian Overseas Bank Main PortalVisit Website
- Official Notification Link Complete Web Advertisement DocumentView Advertisement
