Bank of Baroda — Engagement of Business Correspondent Coordinator (Contract)
Jalandhar Region: Districts covered — Jalandhar, Kapurthala, SBS Nagar. Applications invited on an offline basis from eligible candidates as per the details below.
Organization & Post
- Organization Name: Bank of Baroda
- Post/Designation: Business Correspondent Coordinator (BC Coordinator)
- Employment Type: Contract Basis (initially 36 months; review every 12 months)
- Mode of Application: Offline
- Number of Vacancies: 1 (for Jalandhar Region covering Jalandhar, Kapurthala & SBS Nagar)
Work Geography (Jalandhar Region)
- Districts: Jalandhar, Kapurthala, SBS Nagar
- Local Language: Proficiency required in English, Hindi, and Punjabi (reading & writing); local dialect proficiency expected
- Residency Requirement: Accommodation near the Regional Office/Link Branch and strictly within the district of engagement
Important Dates
| Last Date for Submission of Offline & Online Application | 25-08-2025 |
Submission Address & Contact
Regional Office (Submission Address)
Regional Office, Jalandhar
First Floor, 24 Vijay Nagar, Football Chowk
Jalandhar – 144001, Punjab, India - City: Jalandhar
- State: Punjab
- Country: India
- Postal Code: 144001
- Street Address: First Floor, 24 Vijay Nagar, Football Chowk
``` Phone: 0181-5057842 / 0181-5057851
Email: rm.pjkr@bankofbaroda.com, fi.pjkr@bankofbaroda.com
``` Remuneration & Allowances
| Component | Amount (per month) |
| Fixed Component | ₹15,000/- |
| Variable Component | ₹10,000/- (based on scores/parameters of BC agents) |
Allowances
- Conveyance Allowance: ₹2,000/- per month (inspection of all BC locations in the month is compulsory for eligibility)
- Mobile Expenses: ₹200/- per month
Note: Variable pay will be ascertained based on the score secured by each BC agent on various parameters.
Eligibility Criteria
For Retired Bank Employees
- Retired officers (including voluntarily retired) of any PSU Bank up to the rank of Chief Manager
- Retired clerks of Bank of Baroda with JAIIB and a good track record
- Minimum 3 years of rural banking experience
- Maximum age for continuation: up to 65 years
For Other Candidates
- Minimum qualification: Graduate with Computer knowledge (MS Office, Email, Internet)
- Preference: M.Sc (IT) / BE (IT) / MCA / MBA
- Age at appointment: 21–45 years; continuation permitted up to 65 years
``` General / Other Eligibility Conditions
- Due diligence including KYC verification, CIBIL score check, and other background enquiries at the time of appointment
- Police verification will be conducted before assignment of duty
- Willingness and ability to visit villages in the district for supervision and other assigned activities at periodic intervals
- Accommodation near the Regional Office/Link Branch and strictly within the district of engagement
- Proficiency in English, Hindi, and Punjabi; proficiency in local dialect (reading and writing) is required
``` Age Limit
- Retired Bank Employees: Continuation allowed up to 65 years
- Other Candidates: 21–45 years at the time of appointment; continuation allowed up to 65 years
Application Process
- Apply offline by preparing the application as per the bank’s instructions and attaching requisite documents.
- Submit the complete application to the Regional Office, First Floor, 24 Vijay Nagar, Football Chowk, Jalandhar – 144001, Punjab on or before 25-08-2025.
- Ensure compliance with the eligibility conditions, language proficiency, residency requirement, and willingness to travel across villages.
Selection & Approval
- Selection through interview conducted by a committee headed by the Regional Head
- Appointment/approval based on recommendations of the committee
Reporting, Review & Performance
Reporting Authority
- BC Coordinators will report directly to the FI Coordinators at Regional Offices
- Deputy Regional Heads (Financial Inclusion) will review yearly performance
- Continuation/termination based on performance assessment and approval by the Regional Head
Evaluation & Targets
- BC Coordinator to fix targets and monitor progress against targets for each BC
- Region to allocate village-wise monthly financial inclusion targets to link branches; BC Coordinator monitors village-wise progress
- If more than 50% BCs under a Coordinator fail to meet financial inclusion targets for consecutive 2 months or any 2 quarters, performance review may lead to discontinuation with prior approval of Zonal Head
Roles & Responsibilities
- Monitor a minimum of 35 BC agents (may increase at the bank’s discretion)
- Ensure banking services availability to identified villages/SSAs/Non-SSAs and relevant communities
- Educate BCs on roles and responsibilities
- Ensure grievance redressal of customers/BCs; submit feedback to link branch with copy to Regional Office
- Conduct meetings in villages/SSAs/Non-SSAs/communities to encourage use of banking services; submit reports to Regional Manager
- Visit allocated villages/SSAs/Non-SSAs and BC points at least once in 15 days; submit visit reports to FI Coordinators
- Monitor and control BC activities with link branch coordination; ensure BCs remain active
- Ensure BCs operate during prescribed working hours; daily availability and transactions as per norms
- Ensure BCs do not perform any offline transactions at BC points
- Ensure BCs engage in cross-selling of bank and third-party products
- Ensure BCs engage in recovery of bank dues
- Conduct financial literacy sessions during village/BC point visits
- Ensure display of Dos & Don’ts board at BC points
- Ensure issuance of system-generated slips to customers only
- Ensure BCs do not use any bank stationery
- Obtain customer feedback on BC functioning; submit feedback/report to Regional Office
- Plan and organize camps with link branch/Regional Office for target achievement
- Coordinate with branch and service provider for BC appointment in identified locations; ensure quick substitution in case of attrition
- Identify BCs for uncovered villages allotted by DFS
- Ensure display of details of field BC and visiting officer in villages
- Coordinate with link branch, Regional Office, and Corporate BCs; submit suggestions for improvement
- Arrange locational training programs for BCs on technical updates and operational guidelines
- Monitor each BC’s performance through dashboard
- Fix targets and evaluate BC performance against targets; performance-based evaluation applies
- Monitor village-wise business development vis-à-vis targets; address non-achievement
- Perform quarterly cash verification with BCs and submit report to link branch
- Submit monthly performance report to Regional FI Coordinator in prescribed format
- Perform any other duties assigned by the bank as and when required
Brand Ambassador Role: BC Coordinators act as brand ambassadors of the Bank; they will be provided badges and other bank materials and will receive training to develop a sense of belongingness.
Contract Period & Termination
- Contract period: Initially 36 months; subject to review every 12 months
- Either party may terminate with 30 days’ notice
- In case of unsatisfactory conduct/misbehavior, the bank may terminate instantly without prior notice; decision authority: Regional Head
- Coordinators involved in fraud will be blacklisted; list may be circulated to Zones/Regions to prevent further engagement
Reservation & Fees
Reservation Details: Not specified in the notification.
Application Fees: Not mentioned in the notification.
Structured Key Facts
| Organization | Bank of Baroda |
| Designation | Business Correspondent Coordinator (BC Coordinator) |
| Employment Type | Contract (36 months; annual review) |
| Work Districts | Jalandhar, Kapurthala, SBS Nagar (Jalandhar Region) |
| Fixed Salary | ₹15,000/- per month |
| Variable Pay | ₹10,000/- per month (performance-linked) |
| Allowances | Conveyance ₹2,000/- per month (subject to inspections); Mobile ₹200/- per month |
| Age (Others) | 21–45 years at appointment; continuation up to 65 years |
| Age (Retired) | Continuation up to 65 years |
| Last Date | 25-08-2025 |
| Submission Address | Regional Office, First Floor, 24 Vijay Nagar, Football Chowk, Jalandhar – 144001, Punjab, India |
| Contact | Phone: 0181-5057842 / 0181-5057851; Email: rm.pjkr@bankofbaroda.com, fi.pjkr@bankofbaroda.com |
Disclaimer & Notes
Candidates must ensure they meet all eligibility conditions including experience, age, language proficiency, residency, and verification requirements. Only the details explicitly stated in the notification are included here. Applicants should read the complete notification before applying and submit applications within the stipulated timeline to the specified Regional Office address.
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